Terms of Service

Last updated: 2 November 2026

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Please read these Terms of Service (“Terms”) carefully before using the services offered at kukie.io and app.kukie.io, operated by Pixadoro Ltd., Blvd. Cherni Vrah 47, 1407, Sofia, Bulgaria, company number 206777328, VAT: BG206777328 (“Company”, “we”, “us”, “our”).

By creating an account, subscribing to a plan, or using any of our services, you (“Customer”, “you”, “your”) agree to be legally bound by these Terms, our Privacy Policy and our Data Processing Agreement (collectively, the “Agreement”). If there is any inconsistency between these documents, these Terms shall prevail, followed by the Privacy Policy, except that the Data Processing Agreement prevails for the processing of End User personal data it covers.

If you do not agree to these Terms, you may not register for or use our services.

1. Definitions

In these Terms, the following words shall have the following meanings:

“Agreement” means these Terms, the Privacy Policy and the Data Processing Agreement together.
“Banner Script” means the JavaScript code snippet provided by the Company for installation on Customer websites to display the consent banner and manage user consent.
“Business Day” means 9:00 am to 5:00 pm local time on Monday to Friday, excluding public holidays in Bulgaria.
“Confidential Information” means any and all information in any form relating to the Company or the Customer, including business, financial, and technical information, which comes into a party’s possession by virtue of this Agreement and which the party regards, or could reasonably be expected to regard, as confidential.
“Consent Data” means the records of end-user consent collected through the Banner Script, including timestamps, consent choices, keyed hashes of IP addresses and browser user agents, and the other fields listed in clause 5.1.
“Customer Data” means all data imported into or generated within the Services by the Customer, including site configurations, banner settings, legal documents, cookie categorisations, and scan results.
“Effective Date” means the date on which the Customer creates an account and agrees to these Terms.
“End User” means a visitor to a Customer’s website who interacts with the Banner Script.
“Fees” means the subscription fees as set out on our pricing page at kukie.io/pricing.
“Intellectual Property Rights” means all copyrights, patents, trademarks, service marks, design rights (whether registered or unregistered), database rights, trade secrets, know-how, and all other proprietary rights as may exist anywhere in the world.
“Organisation” means a workspace created by a Customer within the platform to manage one or more sites, team members, and billing.
“Plan” means the subscription tier selected by the Customer, each with defined features and limits as described on the pricing page.
“Services” means the Kukie.io cookie consent management platform, including the web dashboard, Banner Script, cookie scanner, consent logging, analytics, legal document generator, and all related tools and APIs.
“Site” means a website domain or subdomain registered by the Customer within an Organisation on the platform.
“Trial Period” means the free trial period as configured for the applicable Plan.

2. Services

2.1. Description

Kukie.io is a self-service, business-to-business (B2B) cookie consent management platform designed to help website owners facilitate compliance with privacy regulations concerning the use of cookies and similar tracking technologies. The Services include:

A customisable consent banner and preferences modal for your website visitors
Automated cookie scanning and categorisation
Consent logging and documentation
A privacy request form for each site, with an inbox in the dashboard
Consent analytics and statistics
A legal document generator for cookie policies, privacy policies, and terms of service
Integration support for Google Consent Mode v2, Google Tag Manager, Matomo, and Microsoft UET
Script and iframe blocking with placeholder support
Region-based consent rules with geolocation detection
Multi-language support with automatic translation

2.2. Compliance Disclaimer

Kukie.io is a software tool designed to assist with compliance. We are solely a software-as-a-service (SaaS) provider. It is your responsibility to ensure correct and compliant implementation of the Services on your website, including presenting End Users with appropriate consent requests. Privacy regulations vary between jurisdictions and are subject to change. We do not guarantee that using the Services will automatically result in full compliance with all applicable laws and regulations. We encourage you to seek professional legal advice to ensure compliance with your local legislation.

2.3. Service Availability

The Services shall be available 99.9% of the time on a 24/7 basis, excluding scheduled maintenance, downtime not caused by the Company, or events of Force Majeure. We will make reasonable efforts to notify Customers of scheduled maintenance in advance.

2.4. Your Responsibilities

You are responsible for:

Ensuring that the domains you register on the platform are spelled correctly and are publicly accessible
Warranting that you are the rightful owner of the domains, or that you have the necessary rights to add them to your account
Ensuring that cookie categorisations and descriptions are accurate and reflect the actual use of cookies on your website
Correctly implementing the Banner Script on your website
Removing the Banner Script from your website before cancelling your subscription
Seeking independent legal advice regarding compliance with applicable privacy laws in your jurisdiction

3. Account Registration and Security

3.1. Account Creation

To access the Services, you must create an account by providing accurate and complete registration information. You agree to keep your account information current at all times.

3.2. Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised access to or use of your account. We recommend enabling two-factor authentication for enhanced security.

3.3. Authorised Users

You may invite team members to your Organisation subject to the limits of your Plan. You are responsible for ensuring that all users with access to your account comply with these Terms. You shall be liable for any breach of these Terms by your authorised users as if such breach had been committed by you.

4. Subscription Plans, Fees & Billing

4.1. Plan Types

The Services are available through several subscription tiers, currently named Free, Pro, Agency, and Unlimited. The Free tier is provided free of charge with a limited feature set; the remaining tiers are paid and offer progressively higher limits (such as the number of registered sites, pages per scan, team members, and consent retention period) together with additional features (such as scheduled scans, custom CSS, custom banner logos, removal of the “Powered by Kukie.io” banner branding, and priority support).

The features, limits, and pricing of each plan - including which tiers carry “Powered by Kukie.io” branding and which offer a free trial - are set out on our pricing page, which is the authoritative source for current plan details and forms part of these Terms. The plan applicable to your Organisation, and the fees payable for it, are those shown on that page and confirmed at checkout at the time you subscribe. We reserve the right to modify plan names, features, limits, and pricing from time to time, subject to clause 4.3.

4.2. Billing Cycle

Subscriptions are billed per Organisation, not per individual user. All team members within an Organisation share the Organisation’s subscription. Customers may choose between monthly or yearly billing cycles. Yearly billing offers a discount; the current discount is shown on our pricing page.

All prices are displayed in EUR (€) and exclude applicable taxes. Value Added Tax (VAT), sales tax, or other applicable taxes are calculated and collected at checkout by our payment processor, Stripe, where required by law.

Customers may switch between monthly and yearly billing at any time. The switch takes effect immediately: switching from monthly to yearly billing invoices you the prorated difference for the yearly price, and switching from yearly to monthly billing applies the monthly price immediately, with the unused value of the yearly payment credited toward upcoming monthly invoices. During a free trial nothing is charged or credited - the new billing cycle’s price simply applies when the trial ends.

4.3. Price Changes

We reserve the right to change our pricing at any time. Price changes for existing subscriptions will take effect at the start of the next billing period following at least 30 days’ notice sent to the email address associated with your account.

4.4. Free Trial

Paid plans may offer a free trial period (the length is shown on our pricing page). During the Trial Period, you will have access to the full features of the selected Plan.

A valid payment method (credit or debit card) is required to start a trial. Each Customer is entitled to at most one free trial, available only before the first paid subscription on any Organisation you own: once a trial has been used - or once any Organisation you own has held a subscription - a trial cannot be started, regardless of which plan is selected and regardless of whether the Organisation concerned still exists.

If the trial is not cancelled before it ends, the subscription automatically converts to a paid subscription and the payment method on file is charged at the applicable plan rate. Trial cancellation is immediate and no charge is applied.

4.5. Cancellation

The Organisation owner may cancel a subscription at any time from the Billing page in the dashboard.

Active paid subscriptions: Cancellation takes effect at the end of the current billing period. Full access to paid features continues until then (grace period). A cancelled subscription may be resumed at any time before the grace period ends.
Trial subscriptions: Cancellation is immediate with no charge.

Upon cancellation (after the grace period expires, or immediately for trials), the Organisation is downgraded to the Free plan. Registered sites remain active, but premium features are disabled: custom CSS stops applying, scheduled scans are paused, “Powered by Kukie.io” branding re-appears where required, custom logos are removed from the banner, and scan page limits are reduced to Free plan levels.

4.6. Refund Policy

All payments are non-refundable. We do not provide refunds or credits for any partial subscription periods, unused features, or plan downgrades. By subscribing, you acknowledge and agree that no refunds will be issued under any circumstances.

4.7. Plan Changes (Upgrades & Downgrades)

Customers may upgrade or downgrade their plan at any time from the Billing page.

Upgrades: Take effect immediately. The new plan’s pricing is prorated for the remainder of the current billing period, and an invoice is issued for the difference.
Downgrades to another paid plan: Take effect immediately. The new plan’s pricing is prorated for the remainder of the current billing period, and the unused value of the previous plan is credited against your next invoice. No refund is issued (clause 4.6).
Downgrades to the Free plan: A downgrade to the Free plan is a cancellation and follows clause 4.5: full access to the paid plan continues until the end of the current billing period.

If a plan change would cause the Organisation to exceed the new plan’s limits (for example, more registered sites than the new plan allows), the excess resources are not deleted and no manual removal is required beforehand. Premium features are restricted in accordance with the new plan’s feature set, and registered sites in excess of the new plan’s limit are frozen automatically after a grace period of 7 days, during which their consent banner continues to be served. With effect from 27 October 2026, the grace period is granted once per site in any 30-day period: a site frozen again within 30 days of the start of its previous grace period keeps the original deadline, and if that deadline has passed its consent banner stops being served immediately. A site that has remained active for at least 7 days following an upgrade receives a new grace period. Reducing the number of registered sites, or upgrading again, restores a frozen site.

4.8. Payment Processing

All payments are processed securely by Stripe, our third-party payment processor. We do not store credit card or debit card details on our servers. By subscribing, you agree to Stripe’s terms of service (opens in a new tab).

Failed payments may result in suspension of the subscription and restriction of access to paid features. We will make reasonable efforts to notify the Organisation owner of payment failures by email. You are responsible for ensuring that your payment details are accurate and up to date. Payment information can be managed through the Stripe Customer Portal, accessible from the Billing page in your dashboard.

4.9. Branding

“Powered by Kukie.io” branding is displayed on the consent banner for Free and Pro plans. Only the Agency and Unlimited plans permit removal of this branding. Attempts to hide, modify, or remove the branding through CSS or other means on plans that require it constitute a violation of these Terms.

When an End User interacts with the consent banner on your website, the Services log the consent record. Consent Data is stored securely and includes the consent choices made, the date and time of consent, the page on which consent was given (without its query string), the End User’s country code, the banner version, a random visitor identifier generated in the End User’s browser, and keyed cryptographic hashes of the End User’s IP address and browser user agent (the IP address and user agent themselves are not stored). You may export Consent Data from the dashboard. The full description is in Annex I of our Data Processing Agreement.

Consent Data is retained for the period defined by your Plan (ranging from 12 to 36 months). After expiry, Consent Data is automatically deleted and may only be used in aggregated, anonymised form for platform statistics.

The Services include an automated cookie scanner that crawls your website to identify cookies and similar tracking technologies. Scan results are provided as-is. It is your responsibility to review and verify the accuracy of scan results and cookie categorisations. Scans are subject to the page limits of your Plan.

5.4. Auto-Categorisation

The scanner includes an automatic cookie categorisation feature. While we make reasonable efforts to categorise cookies accurately, auto-categorisation is provided as an aid and not a guarantee. You are ultimately responsible for ensuring that all cookie categorisations are correct and compliant with applicable regulations.

6. Licence and Intellectual Property

6.1. Licence Grant

Subject to these Terms and payment of applicable Fees, the Company grants you a non-exclusive, non-transferable, revocable licence to use the Services during the term of your subscription. This licence permits you to install the Banner Script on your registered websites and to use the dashboard and related tools as intended.

6.2. Restrictions

You may not:

Modify, adapt, translate, reverse engineer, decompile, or disassemble any part of the Services or Banner Script
Lease, loan, resell, sublicence, or otherwise distribute the Services to third parties
Use the Services to provide competing or ancillary services to third parties
Remove or alter any proprietary notices, branding, or copyright marks from the Services
Attempt to access the Services through any unauthorised or automated means
Use the Services in any manner that is unlawful or that could harm the Company

6.3. Ownership

All Intellectual Property Rights in the Services, including the Banner Script, dashboard, scanner, APIs, and all related software, shall remain with the Company. Nothing in this Agreement transfers any ownership interest to you.

6.4. Customer Data Ownership

You retain all rights, title, and interest in your Customer Data. You grant the Company a non-exclusive, royalty-free licence to use Customer Data solely for the purpose of providing and improving the Services during the term of your subscription.

6.5. Feedback

If you provide feedback, suggestions, or ideas regarding the Services, you grant the Company a perpetual, irrevocable, royalty-free, worldwide licence to use, modify, and incorporate such feedback without restriction or obligation.

6.6. Aggregated Data

The Company may collect and use aggregated, anonymised data derived from your use of the Services for platform improvement, statistical analysis, and marketing purposes, provided that such data does not identify you or your End Users.

6.7. Trade Marks

“Kukie.io®” and the Kukie.io logo are registered trade marks of the Company. The Kukie.io figurative mark (the Kukie.io logo) is registered as European Union trade mark No. 019363956 with the European Union Intellectual Property Office (EUIPO), filed on 13 May 2026 and registered on 27 September 2026 in Nice classes 35, 42 and 45. Nothing in this Agreement grants you any right to use the Company’s names, marks, or logos, except as they appear in the attribution rendered by the Banner Script. You may not register, use, or adopt any name, mark, logo, or domain name that is identical or confusingly similar to the Company’s marks, and you may not present the Services as your own.

7. Data Protection

7.1. Roles

With respect to End User personal data processed through the Banner Script, and the personal data of people who send a request through a Customer's privacy request form, the Customer is the data controller and the Company is the data processor. That processing is governed by our Data Processing Agreement, which forms part of this Agreement and sets out the instructions, security measures, sub-processors, breach notification, audit and deletion terms that apply to it.

7.2. Company as Controller

Where the Company collects personal data directly from the Customer (such as account registration details, email addresses, and payment information), the Company acts as a data controller in accordance with its Privacy Policy.

7.3. Compliance

Each party undertakes to comply with its obligations under applicable data protection laws. The Customer is responsible for ensuring lawful and compliant use of the Services, including providing adequate notice to End Users and obtaining valid consent where required.

7.4. Data Location

Customer Data and Consent Data are stored on servers located within the European Union (EU). For details on sub-processors and data transfers, please refer to our Privacy Policy.

8. Term and Termination

8.1. Term

This Agreement begins on the Effective Date and continues for as long as you maintain an active account, unless terminated earlier in accordance with this section.

8.2. Cancellation by Customer

You may cancel your subscription at any time from your dashboard. Cancellation will take effect at the end of the current billing period. For trial subscriptions, cancellation is immediate if no payment has been made. You are responsible for removing the Banner Script from your websites before or upon cancellation.

8.3. Termination by the Company

The Company may terminate this Agreement or suspend the Services immediately if:

You use or permit the use of the Services in breach of these Terms
Your Fees remain unpaid after reasonable notice
The Company is prohibited by law from providing the Services
You commit a material breach that is not remedied within 14 days of written notice

The Company may also terminate the Agreement without cause upon giving 60 days’ written notice.

8.4. Effect of Termination

Upon termination:

All licences granted under this Agreement shall immediately cease
The Banner Script will stop functioning on your websites
You may request export of your Customer Data within 30 days of termination, after which it may be permanently deleted
All unpaid Fees for the remainder of the billing period shall become immediately due
No Fees already paid shall be refunded

8.5. Survival

Sections relating to Intellectual Property, Liability, Indemnification, Confidentiality, and any other provisions that by their nature should survive, shall remain in effect after termination.

9. Warranties and Disclaimers

9.1. Company Warranties

The Company warrants that:

It has the right to licence the Services
The Services shall be performed with reasonable skill and care
The Services shall materially provide the features and functionality described on the website

9.2. Disclaimers

Except as expressly stated in these Terms:

The Services are provided “as is” and “as available”
We do not warrant that the Services will be uninterrupted, error-free, or that they will meet your specific requirements
We do not guarantee that using the Services will result in compliance with any particular law or regulation
Cookie scan results, auto-categorisation, and legal document templates are provided as aids and do not constitute legal advice
All implied warranties, including warranties of merchantability and fitness for a particular purpose, are excluded to the fullest extent permitted by law

9.3. Customer Warranties

You warrant and represent that:

You have the authority to enter into this Agreement
You own or have the necessary rights to the domains registered on the platform
You will use the Services in compliance with all applicable laws and regulations
You will maintain reasonable security measures for your account and access credentials
All information you provide to the Company is accurate and complete

10. Limitation of Liability

10.1. Exclusions

Neither party excludes or limits its liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded by law.

10.2. Consequential Loss

In no event shall either party be liable to the other for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of goodwill, business interruption, or fines and penalties imposed by regulatory authorities, whether arising in contract, tort, or otherwise.

10.3. Liability Cap

Subject to clauses 10.1 and 10.2, the total aggregate liability of the Company under or in connection with this Agreement shall not exceed the total Fees paid by the Customer to the Company during the twelve (12) months immediately preceding the event giving rise to the claim. If the Agreement has been in effect for less than twelve months, such shorter period shall apply.

10.4. Time Limit

No claim may be brought under this Agreement more than one (1) year after the discovery of the circumstances giving rise to such claim.

11. Indemnification

11.1. Indemnification by the Company

The Company shall, at its own expense, defend or settle any third-party claim against the Customer alleging that the Services infringe any Intellectual Property Rights, provided that the Customer promptly notifies the Company, grants sole control of the defence, and provides reasonable cooperation.

11.2. Indemnification by the Customer

You agree to defend, indemnify, and hold harmless the Company, its officers, employees, and agents from and against any claims, losses, damages, fines, and expenses (including reasonable legal fees) arising from:

Your use of the Services in breach of these Terms
Your violation of applicable laws or regulations, including data protection laws
Any claim by a third party (including End Users) relating to your use of the Services
Infringement of any third-party rights caused by Customer Data
Any breach of these Terms by your authorised users

12. Confidentiality

12.1. Obligations

Each party shall keep the Confidential Information of the other party confidential and shall not disclose it to any third party except as permitted by this Agreement. Each party may disclose Confidential Information to its employees and agents on a need-to-know basis, provided they are bound by obligations of confidentiality no less restrictive than those in this Agreement.

12.2. Exceptions

The obligations of confidentiality shall not apply to information that:

Was already in the receiving party’s possession before disclosure
Is or becomes publicly available through no fault of the receiving party
Is independently developed by the receiving party without reference to the disclosing party’s Confidential Information
Is required to be disclosed by law, regulation, or court order

13. Acceptable Use

You agree not to use the Services to:

Engage in any activity that is unlawful, fraudulent, or harmful
Interfere with or disrupt the Services, servers, or networks connected to the Services
Attempt to gain unauthorised access to any part of the Services or any systems or networks connected to them
Use automated tools, bots, or scrapers to access the Services except through our official API
Transmit any viruses, malware, or other harmful code
Impersonate any person or entity
Use the Services on websites containing illegal content or content that promotes hatred, violence, or discrimination
Resell, redistribute, or provide access to the Services to third parties without written consent

We reserve the right to suspend or terminate your account without notice if we determine, in our sole discretion, that you have violated these acceptable use provisions.

14. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under this Agreement where such failure or delay arises from circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, government actions, power or internet outages, or failure of third-party infrastructure.

The affected party must notify the other party as soon as practicable. If the Force Majeure event continues for more than 30 days, either party may terminate this Agreement with immediate effect without penalty.

15. Changes to These Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated to registered Customers by email at least 30 days before they take effect. The updated Terms will also be published on our website. Your continued use of the Services after the effective date of any changes constitutes acceptance of the modified Terms. If you do not agree to the changes, you must cancel your subscription before the changes take effect.

16. General Provisions

16.1. Entire Agreement

This Agreement, together with any data processing agreement separately concluded in writing between the parties, constitutes the entire agreement between the parties and supersedes all prior agreements, representations, and understandings relating to the subject matter. For the End User personal data it covers, a separately concluded data processing agreement prevails over section 7 of these Terms and over the published Data Processing Agreement to the extent of any conflict.

16.2. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced by a valid provision that most closely achieves the original intent.

16.3. Assignment

You may not assign or transfer your rights under this Agreement without our prior written consent. The Company may assign this Agreement to any company within its group or to any entity that acquires its business or assets.

16.4. No Waiver

The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

16.5. Independent Contractors

The Company and the Customer are independent contractors. Nothing in this Agreement creates an employer-employee, partnership, or agency relationship.

16.6. Notices

All notices under this Agreement shall be in writing and shall be sent by email. Notices to the Company shall be sent to support@kukie.io. Notices to the Customer shall be sent to the email address associated with their account.

16.7. Reference Rights

Unless you object in writing, the Company may use your name and logo to identify you as a customer on its website and marketing materials. You may revoke this right at any time by contacting us.

16.8. Third Parties

Nothing in this Agreement is intended to confer any benefit or right on any third party.

17. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of Bulgaria. Any disputes arising under or in connection with this Agreement shall be submitted to the exclusive jurisdiction of the courts of Bulgaria.

18. Contact

If you have any questions about these Terms, please contact us at:

Pixadoro Ltd.
Blvd. Cherni Vrah 47, 1407, Sofia, Bulgaria
Email: support@kukie.io
Website: kukie.io